Contact us

As soon as your order ships, usually within 1–2 business days, we send you an email with a tracking number and a link to follow your package. Delivery takes 6–14 business days. Can't find the email? Check your spam folder. If you still have no tracking number after 3 business days, or your package hasn't arrived within 30 days, email us at nivalcustomerservice@gmail.com or use the form above and we'll sort it out.

You have 30 days from delivery to return your product without giving a reason. Here's how:

1. Email us at nivalcustomerservice@gmail.com or use the form above. Include your order number and tell us you want to return the product.

2. We'll reply with the return address and instructions.

3. Pack the product, complete and undamaged, and send it back within 14 days of contacting us. Return shipping costs are paid by the customer.

We'll refund the full price, including the original shipping cost, to your original payment method within 14 days, once the product arrives back or you send us proof of shipping. Is your product faulty? That's a warranty claim, not a return. Contact us and we'll handle it free of charge.